Frequently Asked Questions

1. How does a license application using Cinecheetah.com work?
2. Which studios are partnering with Cinecheetah.com for the films?
3. What should I do if I have a technical problem?
4. Which browsers and operating systems does Cinecheetah.com work with?
5. Can I also use Cinecheetah.com with a Linux computer?
6. What quality are the movies?
7. From which devices can I show Cinecheetah.com?
8. With Chromecast, the subtitles don't work.
9. The Chromecast icon is not visible. What now?
10. The picture stutters when streaming movies. How can I solve this?
11. The image quality is not optimal, what is the cause?
12. Are the movies subtitled?
13. How can I adjust the subtitles?
14. In which countries can I watch Cinecheetah.com?
15. What if my internet connection goes down while streaming?
16. What if my internet connection drops during the download?
17. How often can I test the stream or downloads (on audio or subtitles)
18. How often can I use my stream or download

How does a license application using Cinecheetah.com work?
To provide you with the best possible service, we need some information from you. You can register, then we will send an email to your email address for the activation of your account at Cinecheetah. After the activation, you get access to our films. We ask for a contribution for the films to be able to watch them.

Creating an account at Cinecheetah.com is easy and free! You need an account to watch movies.
This is how you do this:

  • Go to Cinecheetah.com.
  • Click on 'Sign up.
  • Fill in your details and click on 'Sign up'.
  • You will receive an activation email.
  • Click on the link in the email to activate your account.
  • Go to the platform with which you want to watch a movie.
  • Log in with your details.

Which studios are partnering with Cinecheetah.com for the films?
Our own studios.

What should I do if I have a technical problem?
If you have a problem and you can't find the answer in the FAQ on how to solve it, send an email to info@cinecheetah.com We do our very best to answer you as soon as possible.

Which browsers and operating systems does Cinecheetah.com work with?
How does Cinecheetah.com work on my laptop or PC?

You can also play movies via the browser on your laptop or desktop, via the most common browsers such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Movies cannot be played via Internet Explorer, Samsung Internet Browser or Chrome on IOS.

To watch a movie, follow these steps:
  • Go to Cinechetah.com
  • Create an account for free and log in with it
  • Select your movie and pay
  • Start your movie and watch via the browser or other device

Can I also use Cinecheetah.com with a Linux computer?
The Linux operating system is not supported by us.

What quality are the movies?
Most movies are in HD (High Definition), but there are also older movies that are not available in HD. We use Adaptive Streaming. This means that Cinecheetah.com checks the available bandwidth and determines the quality of the image accordingly. If the internet speed is low, it may therefore happen that an HD movie is played at SD (Standard Definition) level. The minimum bandwidth must be at least 1MB/s (8mbit).’
  • 4.0 megabit per seconde – recommended for SD-quality
  • 8.0 megabit per seconde – recommended for HD-quality

Check your connection speed!
The above shows the recommended speed to watch a movie. You can test your internet speed via the following Speedtest:
http://www.speedtest.net/
Press 'Go' on the page and the program will then start calculating your download speed and upload speed.

From which devices can I show Cinecheetah.com?
You can show the licensed films by Cinecheetah.com using a laptop, PC, tablet, phone or Macbook.

How can I use Chromecast?
What is Chromecast?
Chromecast is a media streaming device that you connect to the HDMI port of your television. Use your existing mobile device (tablet or smartphone) to cast your favorite movies to your television.

How can I use Chromecast with Cinecheetah?
Chromecast works well in combination with Cinecheetah. You need an Android tablet or smartphone with at least Android 5 for this. You can also use an iPad or iPhone with at least iOS 11. The devices must be connected to the same Wi-Fi network as the Chromecast. To watch the movie via your Chromecast, follow these steps:
  • Connect to the correct Wi-Fi network.
  • Connect to the Chromecast via the icon at the top right of the player.
  • Your device connects to the television.
  • Start the film via the Cinecheetah application.

With Chromecast, the subtitles don't work.
If you're using an external Chromecast, you can select subtitles at the bottom of the player's menu bar while the movie is playing. You do this as follows:
From the Google Chrome browser:
  • Activate Chromecast at the top right of our website.
  • Click on 'cast to (Chromecast name)'.
  • Click on the subtitle icon at the bottom of the menu bar to select the desired subtitles.

If the option to select subtitles does not appear, restarting your Chromecast may help. Here's how to do this: https://support.google.com/chromecast/answer/7021381?hl=nl
Sometimes it may be necessary to reboot your Chromecast. The icon will then be visible again. Here's how to do this: https://support.google.com/chromecast/answer/7021381?hl=nl

I get no picture, only sound with Chromecast.
  • Disable screen mirroring in Google Home
  • Open the Google Home app on your phone.
  • Tap the menu icon at the bottom right.
  • Select Mirror device.
  • Select Disconnect.
  • Open the Cinecheetah website.
  • Tap the movie you want to watch.
  • On the title description page, tap the Cast icon.
  • The title should now be displayed on your TV.

The picture stutters when streaming movies. How can I solve this?
If the picture stutters or if you experience jittery picture, we advise you to close all other active programs running in the background. This can affect the available bandwidth which can negatively affect the quality of the stream.
Stuttering images can also be caused by an unstable internet connection. The closer to the internet connection, the more stable the connection will usually be. Downloading movies can be a solution to this problem.

The image quality is not optimal, what is the cause?
It may be that it is an older film that is not available in HD.
It may also be due to the connection that is not optimal, causing the film to screen in a lower resolution.
Most movies are in HD (High Definition), but there are also older movies that are not available in HD. We use Adaptive Streaming. This means that Cinecheetah.com checks the available bandwidth and determines the quality of the image accordingly. If the internet speed is low, it may therefore happen that an HD movie is played at SD (Standard Definition) level. The minimum bandwidth must be at least 1MB/s (8mbit).
  • 4.0 megabit per seconde – recommended for SD-quality
  • 8.0 megabit per seconde – recommended for HD-quality

Are the movies subtitled?
All films that are not spoken in Dutch are subtitled. Unfortunately, we do not yet have subtitles for the deaf and hard of hearing for Dutch films.

How can I adjust the subtitles?
When the film is running, you will find an icon in the menu bar of the player (where you can also pause the film) with which you can switch subtitles on and off. If the film also has multiple audio streams in addition to the original spoken language, you can adjust that by checking the desired audio stream.

In which countries can I watch Cinecheetah.com?
You can watch Cinecheetah.com's films in the Netherlands.

What if my internet connection goes down while streaming?
Streaming of the content stops. The stream will normally continue automatically after a short hiccup due to a bad internet connection. If not, restart the stream. If the stream does not start, test the connection with: https://speed.measurementlab.net/nl/#/

What if my internet connection drops during the download?
The content download stops. The download will normally continue automatically after a short hiccup due to a bad internet connection. if not, restart the download. If the download does not start, test the connection with: https://speed.measurementlab.net/nl/#/

How often can I test the stream or downloads (on audio or subtitles)
A stream can be played unlimited times during the license period. A download can no longer be downloaded if it has been successfully downloaded.

How often can I use my stream or download
The stream or download can be used after granting the license. The license specifies which title(s) may be shown when and how often at the location specified by the exhibitor.

I have a discount code or a watch code
With a discount code you can rent a movie at a reduced rate or free. When providing the code, it is indicated for which film(s) the code is valid, what the amount of the discount is and until when the code can be used. It also states whether the code is valid for rental or purchase films and until when.

Credit card
You can of course also pay securely by credit card. You then pay for the film immediately. When you rent or buy a movie, choose 'Credit card' instead of 'iDEAL' and then 'Pay with credit card'. You can now enter your credit card details in a secure environment. After completing the payment, you can watch the film.

iDEAL
If you prefer to pay for a film directly, without credit, you can do so easily via iDEAL. Select your bank and follow the further steps to pay. After completing the payment, you can watch the film.